Processing 

the time it takes to make your items.

You will find different processing times in our store, depending on the item, and the amount of time it takes for us to make it for you.  Our processing times vary from 7 business days to 4 weeks. Some of our items offer a rush processing option, which will take the item down to a 7 business day processing, with a fee. Please see more information on Rush Processing below.

We have many items marked Ready To Ship, or RTS.  This means these items are already made and do not need processing time.  They will leave our studio and ship out to the customer within 1-3 business days of purchase.

RUSH PROCESSING

With the Rush Processing option, you can pay a fee to have your item made faster if you are soon approaching your deadline.  The processing time is adjusted down to 7 business days, and covers the cost of the seamstress to complete the item weeks ahead of schedule.  This only refers to making the item and is separate from the Shipping or Rush Shipping options.. Shipping costs are in addition to the rush processing fee. Please note that holidays are not included in the 7 business days as our office and production staff are off to be with their families, and the company will be closed.  Please plan accordingly! Rush processing fees are non-refundable.

SHIPPING

time required to ship your item

Free Shipping on orders over $99 at Pia Pumpkin Couture! Discount will be automatically adjusted at checkout.

Free rates apply to US orders and will ship USPS Priority mail 2-3 days | International orders ship First Class Mail and take 2-4 weeks to arrive depending on location.

This is an approximate, we have no control over international delays and can take up to 30 days in some countries. Pia Pumpkin Couture is not responsible for delays caused by weather,  natural disasters, acts of terrorism, or customs issues.  

Upgraded shipping options available for an additional cost.

APPROXIMATE SHIPPING ESTIMATION TIMES

• USPS Priority | US |   2 to 3 business days (insured, not guaranteed by USPS)
• USPS Express | US |  1 to 2 business days depending on location (insured, guaranteed delivery date by USPS)
• USPS First Class Mail | International | 2-3 weeks depending on your location, not insured, no guaranteed delivery date, customs delays may occur.
• USPS Priority Mail | International | 2-3 weeks depending on location, insured, no guaranteed delivery date
• USPS Priority Mail Express | International | 3-5 Business Days depending on location, delivery date not guaranteed, insured, customs delays may occur.

Once your package has left our facility, it is out of our hands and in the hands of the carrier.  Unfortunately we do not have control over what the carrier does with your package. All claims for packages must go through the carrier chosen during checkout. Please see below for information on late packages. 

CUSTOMS | INTERNATIONAL ORDERS

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be.  Customs and taxation policies vary widely from country to country. You should contact your local customs office for further information. **When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.**

We are unable to list items as a gift, or write an amount lower than the actual product price on customs forms.  If you wish to have the boxes broken up into multiple shipments to avoid customs fees, additional charges will apply.